234 Greatwall Ave, Chicago, IL 91223. Sincerely, Letter of apology to customer for the delivery of wrong shipment. If you want to talk to us in this regard, we will be happy to answer your concerns. You may expect to receive this in approximately __(length of time)__. In the meantime, we ask that you kindly return the __ (name of wrong item) __ you received, along with a copy of receipts for your shipping costs. It … Letter to trader about unsolicited goods or services. We will gladly reimburse you for shipping costs of the returned item. Send your letter certified so you receive a return signature, this you keep in your records as proof you sent the letter. Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. A well written, and thoughtfully composed complaint letter is a good first step to … Like any other formal letter, it would comprise of three parts, namely an introduction, the main body and a conclusion. We apologize for shipping the wrong item to you and acknowledge the mistake. I expect to receive the product with no further delays, before two weeks have elapsed. The letter should mandatorily contain details about the product such as the type, the date on which the product was bought and the like. Dear Mike, Thank you for letting us know about the damage three sets of iron boxes in the last consignment we delivered to you on September 9th, 2019. How to write this letter: 1: Apologize for the reader's inconvenience. Writing a Complaint Letter for Bad Product or Service. In case you do not want the product any more, please feel free to ask for a full refund. ... Damaged, or Incomplete Product • Letter Templates and Guide. The order was received timely to me. My order number is #_____. Always address the letter to the senior officer of the firm. I … I have also enclosed a copy of my ___receipt/credit card bill___ If you have any questions, you can reach me at 555-555-5555. Apology Letter Wrong Item Shipped. ... simply return the toaster to our nearest outlet to receive a replacement or a refund. Further help. Sample Letter to Apply For Air Conditioning Service Contract; Request Application for New Electricity Connection; Complaint Letter format for Misuse of Mobile Phones in Class; Complaint Letter format to Municipality about Tree Cutting Complaint letter otherwise called as claim letter is generally written to get the defectives done rectified. 4 Min Read. Instead of a (name of the product) I have got a (name of the product). You can return the wrong delivery to our delivery person. With reference to the invoice copy attached, I am writing this letter to you to let you know that on April 18, 2015, I placed an order for the lot of 100 pieces of eye shadow kit of your brand. October 14th, 2019. Name}, Thank you for bringing our attention to Order # {Number}. You should politely explain the situation with what inspired you to buy their product earlier so that the company will get motivated to take prompt action. Dear {Mr./Mrs. We are shipping out your order per your exact specifications [attached] today. Re: Apology & replacement of damaged goods. Sample Letter to Return Products or Ordered. Since the letter is a complaint, a formal structure has to be maintained to it. Agape Suppliers. I would like to inform you that I have ordered a (name of product) from your (site) last week and I have received the parcel today itself and I am very much disappointed with the product. Example letters to apologize for a defective, damaged, or incomplete product. 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